We aim to dispatch all orders within 3 business days. If you require assistance with your purchase, please contact us at info@allsaintclinic.com within 7 days of delivery. We will gladly provide a replacement, refund, or store credit for items that arrive damaged, faulty, or incorrect. Due to the nature of skincare and cosmetic products, we are unable to accept returns for change of mind or products that have been opened, used, or partially used. If you experience an unexpected reaction to a product, please contact our team. We will review each case individually and may request additional information to assist with our assessment.